AllisonHomesPROVerified business?

We met a really lovely sales lady called Heather at the Chapel Gate Development. She was warm professional and had an exceptional knowledge of the local area. We didn’t buy a property but just have to say that she is an absolute credit to the company. It was a pleasure to meet her and discuss the property available.

Build quality rubbish, after care and customer service rubbish. Two years after finishing the last house on our estate the image attached shows the state of our communal area. Think twice before buying from this company. [Update] 4.5 years after leaving site, this is how Larkfleet treat their customers. They have never made good the common land, never handed it over for upkeep, haven't sent anyone to maintain it for nearly a year.

Absolutely would not recommend. We bought our first home with them and were so excited to move in. We had such a long day with the movers, and just wanted to get clean and order some food. Whilst the shower was in use, we had a massive leak come through our living room ceiling. We called the emergency number who couldn't care less and asked if it was really an emergency and could we not contain it ourselves, after some time and several phone calls they said someone would be out in the next 6 hours.. we ended up having several plumbers attend over the following months and several holes made in the ceiling to finally find out the waste cap pipe was never fitted and no one had checked this before sign off. We did not have access to the bath or shower during this time, they advised it would be on a 28 day ticket and when I advised this was an emergency as we had no bath or shower, I was told to boil the kettle and bathe in the kitchen sink. We have a list of over 100 issues from minor to major which have still not been actioned, we were lied to about several aspects of the house we bought, when we mentioned these to Accent/Allison they couldn't care less and said tough you get what you get. The garden slopes massively from the top and is up and down, uneven all over so there is nowhere for our furniture or a shed to go, we will have to spend thousands on getting this sorted which you do not expect to be an issue when purchasing a new build. You can not use the loft, which was not advised to us before purchase, again another cost to have this converted. The cupboard space they boast about in their advertisement videos is less than half the size shown. Again, when complained about, we were told tough. So now we have no storage space whatsoever. We have had nothing but stress and anguish since day 1 of moving in, sent hundreds of emails and spent hours on the phone to try and get our new home put to the standard it should have been in the first place, we feel like this is going to go on for years as it has already been 6 months with a small percentage of the issues being looked into. Everyone who works there does not care, no apologies, and no compensation. The houses are low standard, quick builds that are not checked properly, they are overpriced and sold with many, many lies and with zero care from anyone that works for these companies. They have absolutely ruined what should have been a lovely memory on the achievement of buying our first home, completely tarnished by incompetence. Warning and advice: never, ever buy from them!!