axronPROVerified business?

I have been trying to buy body worn cameras Since Monday, today is the end of the day Wednesday and still no success. Just terrible customer service with no Follow through. I talked to somebody two times and they said only one person can help me and that person does not call me back. It’s mind-boggling

Terrible products, horrible manufacturer Terrible products, horrible manufacturer This in regards to a recent experience the Pulse Plus. The product developed a short in the battery wire in less than a year with almost no use (two live tests where only two cartridges were used.) The Galco holster they sold as an accessory to this is also way too stiff which leads to problems holstering because of the steel wire that's embedded in it. The problem with having that wire inside the way it is, is that it eventually pierces through the leather and once it does it tears the plastic enclosure of the taser pulse to shreds each and every time you holster/draw it. The device also doesn't have an explanation on how to use melee mode even though it is advertised to have it as a feature in several places that I saw. I coincidentally stumbled across melee mode when I didn't have a cartridge in it. It purely shoots projectiles and with a very low trigger weight at that. The slightest touch of the trigger can set this thing off. I notified Axon of the problem regarding the holster and they didn't care whatsoever. They refused to acknowledge the issue and ignored emails where I brought it up. Eventually I sent it in for warranty service due to the short that developed and they were clueless about how to look up invoices to verify warranties. Do you not have a CRM or sales system?!?!! You have contracts with state departments yet don't have a modern system to look up simple things? Instead they insisted on me providing proof of purchase and didn't even offer to repair ir for a fee. A wire short should've been super easy to repair. It took them a year just to return the device and just before they offered to return it, they offered to destroy the device and give me a 35% off coupon towards my next purchase. What a joke! They were also misleading and made it seem like the device was completely inoperable and had to be destroyed which was probably a shallow attempt to get me to buy a new device. I would've never expected a company like this to be such hucksters. What is even more of a joke the RMA department's note they included when they shipped it back. You can tell they looked at the physical damage (FROM THE HOLSTER,) said it was "customer damage" then refused to honor the warranty without looking deeper into things. This coincides with the email I received that never mentioned exactly why they couldn't repair the device. It's too bad because I was looking at their next offering that is coming to the market for higher end tasers, but I doubt I'll ever buy from this company again and I suggest other people look elsewhere as well. The Taser Pulse is a terrible product which is why it was discontinued in the first place. Which was a surprise to me as I had recently bought the thing as well as something like a 20 pack of the ridiculously EXPENSIVE cartridges that might as well be paperweights at this point! It's also such a coincidence that they no longer sell the Galco holster that I bought as well and might've stopped selling it before the Taser Pulse was discontinued.

Give your customer's the right to repair! This company is the biggest scam out there and all agencies are falling for it! Even after you buy taser products they are still locked down and you dont have full freedom of use! Like why does one have to pay for subscriptions for charging and docking plus on top of that evidence subscriptions plus the cost of the charger and batteries which is over $3,000. Then another $2,800 per taser . Then say i dont pay the subscriptions, now that $3,000 dock and charging station is useless and a paper weight. Axon is after every cent they can drain from individuals and agencies and someone needs to release a CEW to compete.!