BoletoXpressPROVerified business?

There is no organization here. People came after us and were sat at the front when we all have the same ticket. It should have been first come first served. Then we were told people who buy bottles get a table. But people without bottles have a table. What is the point of a VIP ticket then? Then the chairs are very uncomfortable. There should have been an area just for people without tables and another for people with table. The location is big enough to do that and not this mess.

This is the second concert I’ve attended where Boletos Express was hosting, and unfortunately, both experiences have been disappointing. The level of disorganization is unlike anything I’ve seen. On both occasions, I paid for VIP tickets, yet the experience fell far short of what was advertised on their website. To make matters worse, the volunteers who appear to be from the local church were not properly informed or equipped, which added to the confusion. I understand they’re doing their best with the direction they’re given, but the overall execution is simply not acceptable. Based on these repeated experiences, I won’t be attending another event hosted by Boletos Express. If you’re considering going, just be aware that the experience may not meet expectations.

***UPDATING REVIEW - I’d like to Thank both United Palace as well as Boletos Express for rectifying my complaint within hours of my complaint. I appreciate all your help. You’re customer service was impeccable. Thank you especially to Oscar for taking to time to call me.*** Beyond upset i purchased tickets to Los Hermanos Rosario for Saturday February 14. I received a text message indicating the concert was rescheduled to Friday February 27th. I called to request a refund I was told they would issue a refund minus the fees of $30.47 per ticket. I’m out of 61.00 dollars by no fault of my own. I purchased tickets for Saturday February 14th not the follow Friday. This is an unfair business practice. Why should I be penalized for something that wasn’t my fault whosoever.