CLAGE RepairEgyptPROVerified business?

The boiler itself is excellent, but the service in Serbia is a disaster. I had to wait for two months for the installation. When the technician finally arrived, it wasn’t even the official service person – it was his uncle who did the installation. They charged me properly for the installation, but after it was done, we discovered that the boiler was working and there was hot water, but the display wasn’t functioning. They promised to come back within a day or two to fix it. However, despite calling and messaging multiple times, they still haven’t shown up. It’s truly disappointing that such a reputable brand has such an unprofessional and unreliable service and support system.

I have 10 months warranty left and Your support suck! I had to uninstall my boiler twice. Your local representative Royal Electronics (Sofia, BG), did close to nothing to help, providing misleading information, like I have to replace the one handle tap with two handles. Then after spending 20 minutes on the phone with your own German employees, I can't be more disappointed. At the end, I solve it myself, and contrary to your DE expert advise I installed additional one way valve which does the job so far.

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