compassionatemindsPROVerified business?

These women are so amazing! They made me feel so comfortable and welcomed. I am so grateful for the treatment I received with them during some difficult times and I would highly recommend these amazing, skilled therapists!

Really poor communication, they don't have any kind of appointment confirmation/reminders. Same day cancellations are 5x the price of an appointment. Was debating if I could pay for my cancer treatment or not but they made the decision for me, thanks. I never received any kind of reminder. I know the responsibility is on me to remember but saying we receive a confirmation reminder at the time of booking or before the appointment is just untrue, at least in my case.

I recently reached out to Compassionate Minds in hopes of continuing my mental health care with a smooth transition from my previous provider. They are listed as an option under Blue Cross Blue Shield, and I called in advance to confirm coverage. I provided all my insurance details, including the group number, and specifically requested a provider who was in-network. The front desk kindly assured me that everything had been verified. At my first appointment, I again submitted my insurance card and double-checked that everything was in order. I was told there were no issues and that nothing further was needed. I proceeded with two sessions, feeling encouraged by the care I was receiving. Unfortunately, I was later surprised by a bill for $386.19. After speaking with Compassionate Minds, I learned that incorrect information had been received from the insurance company. When I spoke with Compassionate Minds, they responded openly and took responsibility for the misunderstanding, which I truly appreciated. They acknowledged that the situation was less than ideal and admitted there had been an oversight. I was especially grateful for their willingness to engage in a direct and transparent conversation, and for the owner personally reaching out. She was able to help resolve the issue, which I truly appreciated. Her honesty, compassion, and clear dedication to the organization’s mission were both evident and deeply meaningful.