CoxheathPharmacyPROVerified business?

Horrible place. Spent all morning trying to deal with a missing prescription whilst being bounced back and forth between GP and pharmacy. Member of staff at the pharmacy told me twice in 2 separate phone calls that the prescription definitely hadn't come over. Spoke to GP practice for the 4th time, who advised they had spoken to the pharmacist and it was definitely there for processing. Rang the pharmacy back and spoke to a very rude pharmacist, who proceeded to talk over me, wouldn't let me explain properly and then threatened to send the prescription back to the spine because, ironically, I wasn't listening. He was adamant that I was at fault. When he eventually gave me two uninterrupted minutes to speak and realised the earlier pharmacy staff member was at fault he turned round and said 'well I don't know why she did that'. No apology, nothing. He told me it would be available for collection on Tuesday. I then went down to the pharmacy to confirm status of medication only to be told that it had been returned to spine and to try another pharmacy. Had I not gone down there I would have gone in next week and been given the run around AGAIN. YES COXHEATH PHARMACY - YOU WERE AT FAULT. SHAME ON YOU FOR LETTING YOUR EGO GET IN THE WAY OF PROPERLY HANDLING A PATIENT'S PRESCRIPTION AND ACCEPTING RESPONSIBILITY 👎👎👎

Felt so comfortable here. Lovely staff. Had travel vaccinations done with Tanya and she was so kind and helpful and made it so calm and nice. Will be coming back if I need them again.

Pharmacist helpfully resolved an emergency prescription request. Shame the the member of staff serving couldn’t lift her eyes from the computer screen when speaking and gave incorrect information when I first arrived. A friendly hello and eye contact goes a long way with customer service!