Crown Cellars is stocked with the finest local craft beers. If its cold beer you like, Crown Cellars has the coldest beer on the planet and we back that up! For those beer connoisseurs who prefer a more traditional brew at room temperature, we cater to your tastes with a wide selection of domestic and internationally sourced brews.
The owner is incredibly kind and welcoming — truly one of the friendliest in the business. The whisky tasting selection is impressive, with some really high-end and rare picks on the list. The new location is even better than before. Highly recommend!
I've been a repeat customer of The Crown Cellars for several years and have placed a bunch of orders with them. Up until this experience, I had generally been really happy with the products I received. However, one issue has always stood out: communication has consistently been poor. With previous orders, I often found it to be pretty smooth, everything arrived with Canpar. Unfortunately, my latest order was a completely different experience. I placed an order totaling $981.50 that included several highly allocated bottles I had been searching for, including Michter's 10 Year Bourbon, Weller 12 Year, Stagg Jr., Smoke Wagon Uncut Unfiltered, Sagamore Double Oak Rye, and other items. My credit card was charged immediately. I was excited that I caught these allocated bottles early morning online. Unlike every previous order, I never received an order confirmation, shipment confirmation, or a tracking number. After noticing something was wrong, I contacted The Crown Cellars multiple times by email and through their website over the course of a month. I received only one reply stating that my order "would ship tomorrow." After that, despite numerous follow-up emails and website inquiries, I received no further responses. Weeks dragged on, and no indication of it being shipped. As another attempt to resolve the issue, I even contacted Platina Liquor, an affiliated company, asking if they could assist or forward my inquiry. I never received a response from them either. Because I never received confirmation that my order had shipped, I continued waiting instead of purchasing those bottles elsewhere. During that time, the allocated bottles sold out, and I lost the opportunity to buy them from other retailers while waiting for an order that never arrived. After many weeks and months of trying to resolve the issue directly, I had no choice but to file a merchandise-not-received dispute with my credit card provider. The dispute was opened only after repeated attempts to contact the merchant went unanswered. This review isn't based on one delayed shipment—it's based on the complete lack of communication when something went wrong. Mistakes happen, and delays can happen. Ignoring a customer for week/months after charging nearly $1,000 is a much more serious issue. I genuinely hope this was an isolated incident because I've had successful orders from them in the past. However, based on my experience, I would strongly recommend that anyone placing an order ensure they receive an order confirmation, shipment confirmation, and tracking information. If you don't, follow up immediately and keep copies of every email and message. I wanted my order—not a refund. Unfortunately, after exhausting every reasonable attempt to resolve the issue directly, I was left with no other option. Order date was 2026-06-07. Its now Sept 1st....
Very disappointed with the quality of service ordered $500 worth of alcohol shipped to my home. They tell me last minute they only have five bottles not six and then they don’t even refund me until I ask about it. Call it an oversight then I go on their website after receiving my bottles and I’m able to order another dozen bottles if I wanted to without the website flagging anything don’t answer phone calls don’t reply to emails that kind of service you would expect from a place like this very disappointed.
On the van, cards and invoices. One scan opens everything above.