DebrouxAutomotivePROVerified business?

My car was shaking and taking several attempts to start after every time I filled it up with gas. I took it to an auto parts store and got a code reading, which said the issue was the fuel tank pressure sensor. I called Debroux and asked for a quote to replace this part. Mr. Rodney gave me a quote, but mentioned that the code readers are not always completely correct. It will point to the right area, but not always exactly the right part. He said he would absolutely replace that part if that is what I wanted, but he could also do an inspection first for a reasonable rate to confirm where the problem was before doing work. I am very glad he suggested this, because the problem was actually with a valve, not with the pressure sensor. And that work ended up being less costly than what I initially asked him to replace. He had my car ready for me that same afternoon! This is the second time I have had work done by Debroux, and in both of my experiences the owner was knowledgeable, honest, and found ways to save me money. The work performed has been great quality and fast turnaround. I will definitely use them again next time I need work done.

As a Fleet Manager, having reliable mechanics is critical, and DeBroux Automotive has been taking care of all of my fleet vehicles for multiple years now. Their professionalism, honesty, and quality of work are second to none. No matter the issue, they always get the job done right and keep my vehicles running smoothly and safely. Hands down the best automotive shop in town. It’s hard to find a shop you can truly trust, but DeBroux Automotive has consistently exceeded my expectations year after year. I highly recommend them to anyone looking for dependable, top-quality service.

I called DeBroux Automotive to discuss a discrepancy before paying over $2,000 in scheduled repairs (transmission fluid and spark plugs). Matrix physically inspected the vehicle , and stated 2 belts need replacement while DeBroux said only one. As a single older woman with no family nearby and limited income, my truck’s reliability is extremely important to me. The belts are my main concern — without them working properly, my fear was the truck will soon become useless. I wanted assurance that after spending that much money, my truck would be reliable. When I politely raised this, the responses were snarky, sarcastic, (I think came from the owner himself) and rude. They said “look under the hood yourself” and “go to Kelly Hill”. All customers, especially older women on fixed incomes, deserve basic respect and clear communication. Very disappointed. Rudeness and dismissive treatment from DeBroux hurt me deeply — emotionally, physically, and spiritually. As an older single woman with limited support, being made to feel disrespected and like I had no right to ask for basic fairness or reliable service left me humiliated and drained, affecting my well-being and ability to show up fully for my patients and family. Since writing the above, I found a nice auto repair shop, with a very respectful owner, who told me "I didn't need to do any work now on it now". However, the other shop stated, when I"m ready (when the truck is giving me more problems), he would do the same work for 1/2 as much, saving me 1000 dollars. That is a 50% savings or a 100% savings since I need to do NOTHING now. This place is not as great as they think it is.