DJO Home Cleaning -AtlantaPROVerified business?

I decided to give this company a try after hearing good things, and I am so glad I did. Everyone I interacted with was friendly, easy to communicate with, and very accommodating. They made the whole process simple and stress free. The team did an amazing job and I was really impressed with how clean everything looked when they were finished. It is hard to find a company that is both reliable and does quality work, but they definitely delivered. I will absolutely be using their services again and would happily recommend them to anyone looking for a trustworthy cleaning company.

I've requested a refund of my deposit, and it has not been granted. I scheduled a cleaning for 1pm and was told they were delayed to 3:30pm. I agreed to 3:30pm. I was then told at 4pm that they were delayed again to 6pm and asked if I wanted to reschedule to the morning. I said that I needed to reschedule. The team showed up to the home anyway without me knowing and broke into the home through the back door (I have this on camera). They claimed they completed a "whole home" cleaning which was impossible because the home is a rental property and each individual door is locked. Upon checking the home, even the areas they claimed to clean were still dirty. I asked DJO for a refund of my deposit and I have ordered a cleaning from a different company. Not only is DJO refusing to refund me, they are trying to force me to pay for the cleaning and saying I need to allow them into the home to re-clean. DJO is currently saying it was fine for them to enter the home without me knowing or being there because there was someone in the home who saw them walking around and didn't say anything. I'm managing the property and I'm the only person who could give them access to the whole home and monitor the cleaning. It's very dishonest and shady of them to operate this way. I just want my refund. I would not use this company again.

DJO Cleaning is by far the best cleaning company I have hired for cleaning across the different properties and states I’ve lived in. Their communications were quick and professional, pricing was pretty fair, and the quality of work and the photographs they provided me after cleaning as well as checking with me in real time regarding if items in the house needed to be thrown out or not via text (since I could not be at home during the service) by far make this my company of choice for cleanings moving forward. I have not found a company with the combination of better communication and good services and highly recommend them for anyone’s needs as I plan on using them again!