★
I had a very disappointing experience at Enfield and the biggest issue is that I saw no results from the treatments I paid for.
I booked my consultation and requested a female doctor, which was arranged. When I arrived I had to wait around 30 min after my scheduled appointment time.
During the consultation I explained my concerns and what I wanted to achieve with my skin. The doctor simply mentioned two treatments and recommended that I proceed with them. She did not explain why these treatments were suitable for me, did not ask any questions about my skin, did not take the time to examine my skin to properly assess whether the treatments were appropriate. I found myself having to ask questions and try to get information from her rather than receiving professional guidance. For some reason I still decided to proceed.
I had one session of HIFU on my lower face and chin. A few weeks later I had my 1st Morpheus8 session on full face and neck (purchased 2 sessions).
The experience during my 1st Morpheus8 treatment was disappointing. My appointment was originally at 1800 but I was asked to come at 1730. Despite arriving earlier the actual treatment did not start until approx 1902.
After the numbing cream was applied the nurse simply left the room without explaining anything. I was left with the numbing cream on my face for more than an hour. Eventually I had to leave the room to look for someone. A few minutes after I complained the nurse and doctor appeared. There was no apology, no explanation and no attempt to ask how I was feeling.
During the treatment there was very little communication from the doctor. I had to ask questions myself, including how I should care for my skin afterwards and if I needed to apply anything immediately after the treatment, because I have very sensitive skin. I expected more guidance and care from a medical professional performing an aesthetic treatment.
The following day my face and neck were covered in pimples. Skin became extremely dry and dull, and it looked worse than before the treatment. My wrinkles appeared much more visible and the overall condition of my skin was the complete opposite of what I had expected.
Approx one month later, when I returned for my 2nd Morpheus8 session, which had already been paid for, my skin was still in poor condition and I had dark spots all over my face from the pimples. I requested to see a different doctor.
Dr. Amro treated me for the 2nd session, and the difference between his approach and my previous experience with Dr. Saba was significant. He properly analysed my skin, explained why I had experienced such a reaction and told me that Morpheus8 was too harsh for my skin. He explained that this treatment should be combined with other procedures to help calm my skin. He also explained step by step how I should care for my skin after the treatment.
I had no pimples after Dr. Amro performed the 2nd session, and my skin actually looked noticeably more radiant and healthy for around three weeks.
Unfortunately, this is the only positive result I can mention.
I spent a total of AED 5460 on these treatments and I cannot justify the outcome. I have no idea how it is possible that the HIFU produced no result whatsoever. I took pictures before the treatment and continued taking it to monitor the results. My HIFU treatment was done in April and to this day I cannot see any improvement.
Because Enfield is very close to my home I still decided to book a Hydrafacial and a consultation for underarm Botox.
I made these appointments approx one week in advance. Just one day before, the clinic moved my appointment 30 min later and then moved it by another 30 minutes. They did not ask if the new timing was convenient, they simply notified me.
I asked them to cancel both appointments.
The following day I received a call asking why I did not show up for my appointments.
Unfortunately that was my experience. No clear communication, no respect for the customer’s time, and no results from the treatments.
