Erics CarCarePROVerified business?

I had a really great experience here. Sam Lee is an amazing employee, I told him my situation, we're not from around here but my son has been at Texas children's Hospital since february. Before his discharge I needed my air conditioning fixed. He told his manager of our situation and scheduled an appointment early in the morning at their earliest convenience. Not only did they work on my truck all day, (AC had to be pretty much completely changed out) But the owner took off a lot of fees, even to where we got the parts cheaper. All day one of their amazing mechanics worked on it. Told me what was wrong and put in an extra effort for us. I couldn't believe more pleased and happy. You have excellent customer service as they provide a shuttle for you if you have to leave your vehicle with them. I would recommend it to 100% of the people I know if they were here in the Houston area. Thank you doesn't do any justice for what y'all did for me. We greatly appreciate it, and may our Heavenly father bless y'all we're going the extra mile.

EXTREMELY FRUSTRATED with how this shop handled my car. I originally brought it in expecting to pay around $280 for a diagnostic, which I was completely fine with. Instead, the situation escalated into a $2,800 repair with little to NO clear communication. I spent the entire day calling Sam for updates and kept getting vague, unhelpful responses. It wasn’t until 5pm—before closing—that I finally got a call saying they had “found” additional issues and “urgent” matters. NO clear explanation, NO itemized breakdown, and NO written quote was ever sent after that call. I also want to mention that Sam was not helpful throughout this process. Communication was vague, and instead of clearly explaining the issues and confirming what I wanted to move forward with, it felt like assumptions were made that I had agreed to the services. The next morning, I called again and was told they were already almost finished with the repairs—even though I NEVER clearly authorized that amount of work. At NO point was there transparency about what was actually necessary, what was urgent, or what I was agreeing to. This felt like a complete LACK of communication and professionalism. I was NOT kept informed, NOT given documentation, and NOT given the opportunity to make an informed decision before major and expensive work was performed. Once my car was returned, I found parts that were loose with soot and dirt all over my car seat and door. TERRIBLE QUALITY OF WORK DONE. I would strongly advise others to be cautious. Get everything in writing, ask for a full itemized estimate, and make sure you explicitly approve the work—because that did not happen in my case.

The customer service at Eric’s Car Care is truly exceptional. On our way to the hospital, my mother’s car was having AC issues and we needed to find a solution quickly as she was headed back to Dallas that same night. When we explained the situation to Sebastian who works there, he was incredibly accommodating and even went so far as to call us an UBER so we could still spend as much time as possible visiting my baby at the hospital while the car was getting serviced and repaired. In this wild world of ours, it’s refreshing to do business with such kind and understanding folks. Highly recommend coming here for your car needs as they will treat you the way you would want to be treated.