EufyCameraPROVerified business?

I’ve picked up their last pair of Galaxy Buds2 Pro in black. The deal was easy and they’re working well; the staff was very welcoming and easy to talk to, so I’ll definitely be back if I see something else I want. (Just to clarify, the Buds case in the photo is mine)

This place literally tried to scam me. Listed a pair of WF-1000xm6 earbuds for 275, quoted, "brand new and sealed". I meet up and visit their store. Upon asking for the earbuds, the lady at the front was reluctant to let me open the earbuds first, even though it was agreed. After showing her the texts, she agreed, and I checked out the first pair of earbuds she brought. Box #1: - the paper wrapping on the box was ripped and opened, then put back together. requested for another pair after this. Box #2: - the packaging was damaged. paper ripped everywhere. - the box was not even fully closed, and was definitely repacked by a previous owner. - the seal, upon taking it off, already had dust + fabric on the sticky side, clearly indicating it had been opened and used by someone else - the charging case inside did NOT have ANY plastic wrapping, and there was dust and particles all over the inside and outside of the case, and on the earbuds themselves. - unbelievably, one of the earbuds had a crack line on it. mentioned it to the lady, and her response was simply "i dont know, it is brand new" - earbud tips were not properly placed, and the charging cord was used and not properly put back. The lady at the front proceeds to claim that they have many customers, and INSISTS that these earbuds are "brand new, unopened, and sealed". If you're looking into purchasing an item from them, and the deal seems too good to be true, it probably is. Just another business scamming those who are unable to distinguish new from used items. Edit (after owner's reply): when I said “plastic wrapping,” I used the wrong word. I was referring to the thin PAPER wrapping around the charging case that Sony uses inside the box, which was NOT present when I inspected it. as someone selling tech products, you should know what I was referring to. also, the claim that I didn't mention these issues in person is false. I pointed out the damaged packaging, dust/debris, seal condition, and the state of the earbuds. the only thing I don't specifically remember mentioning was the charging cable. regarding the video you claim to have, good. it doesn't scare me at all. if it has audio it will show exactly what I said and the issues I pointed out during the inspection. I stand firm. to anyone looking into buying new, unopened products from this business: they may not be a scam, but based on what I personally experienced, I would not trust their assessment of what qualifies as a brand new, unopened product.

⭐ 1/5 Very disappointing experience. I contacted this store about an Apple Watch SE 2 and was assured that the watch was working fine. Before driving there, I specifically asked about its condition and expected it to be checked and ready for me to inspect. Unfortunately, after driving about 40 minutes to the store, I found that the watch had not even been properly checked or prepared. The front desk employee did not seem to have enough experience to answer my questions, and despite several attempts to call the owner for assistance, there was no answer. I was then asked to wait while they charged the watch because it was not working at the time. If a customer is travelling that far after being told the watch works properly, the item should already be tested, charged, and ready for inspection. This experience showed a lack of preparation, communication, and respect for the customer’s time. I expected much better service, especially after the promises made before I came to the store. Unfortunately, I left very disappointed and did not feel like a valued customer.