The worst insurance experience i had in the past 10years. I am here to rate my experience as a last option that from the upper management might see this and help me out with my claim which I lodged 11 months ago. Its still unresolved. I am frustrated as I have contacted many times the reception team is rude and unhappy to do their job. Imagine 11 months of wait and no one cares. All I hear from reception that we don't know how long will it take.
Literally the worst insurance company I've ever dealt with. Would give zero if it was possible. These muppets attributed excess to me on a hit and run done to my car and I had clear as day dashcam footage that my car was parked and I had zero fault. Their investigative team must have zero investigative skills, as despite providing literally every detail possible, they claim police reports aren't available to them even though police have confirmed with me they were sitting with them. Utterly useless and steer well clear.
I agree with many of the prior reviews and would give GT Insurance zero stars if that were possible. This situation has caused significant stress and inconvenience for both my partner and me after our parked car was hit by a drunk driver. It took over a week to organise a hire car. During this time, my partner had to commute two hours each way to work daily. I personally spent around three hours on the phone, was redirected to multiple numbers, and received little assistance. The hire car was only arranged after I stated I would be making a formal complaint. Because the accident occurred over Christmas, we were advised by the repairer that our car would not be repaired until February. We clearly communicated this to GT Insurance and were explicitly advised that the hire car could be extended until then. Despite this, in January we were suddenly told that the hire car period had ended. I sent multiple emails asking what our options were and received no response. After several phone calls, I was told someone would call me back the next day — this never happened. I then left multiple voicemails, again with no follow-up. We have now been advised that the hire car was due back yesterday, something we were not made aware of. As a result, we are unexpectedly required to pay for additional rental costs today, my partner has had to urgently return the vehicle, and we are now left without a car while ours is still awaiting repair. The ongoing lack of communication, broken assurances, and complete absence of accountability has been unacceptable. What should have been a straightforward insurance process instead became a prolonged and avoidable ordeal. This experience has permanently eroded our trust in GT Insurance. I strongly advise others to look elsewhere. .
On the van, cards and invoices. One scan opens everything above.