Disappointed with On. A hole developed in the side of my shoes after normal use, and my warranty claim was denied as “normal wear.” For the price, I expected better quality and support. The shoes also squeaked constantly. Not worth it — they don’t stand behind their product.
Very satisfied. I had to use ON's returns service, and in less than a week, both the credit to my account and confirmation of receipt of the returned goods were received. The email notifications were always prompt and easy to understand. Therefore, full marks and many thanks for the smooth return process.
Unfortunately, I had a bad experience. The return policy with a voucher system seems to be a "scam" to generate more revenue. For example: I bought €250 shoes, returned them, received a voucher, and used the voucher to buy €200 shoes. Where's the €50 difference?? ON's explanation: The voucher is still valid, and I could have chosen a "more expensive" one. Yeah, right, because I needed that exact size... The customer support was also abysmal and arrogant! I'm going back to buying from brick-and-mortar stores; they still offer proper return/exchange policies.
On the van, cards and invoices. One scan opens everything above.