Harmony ValleyResortPROVerified business?

Great hotel

I wholeheartedly recommend this hotel. My stay met my expectations in every respect. The property is very well-maintained, the rooms are spacious and clean, and the entire staff is distinguished by their impeccable manners, professionalism, and friendly approach to guests. The cuisine also deserves special recognition – the meals served are delicious, prepared with high-quality ingredients and presented aesthetically. The friendly atmosphere and attention to every detail complement the overall experience, making for a truly comfortable stay. I would happily return and wholeheartedly recommend this hotel to anyone who values ​​high standards of service, excellent cuisine, and professional service.

The facility is new, and so far, it's in poor condition. - The shower stalls are leaky. Water spills out and floods the rest of the bathroom. - The tap water was slightly yellow throughout my stay. - There was often no hot water at 7 a.m. – it also happens in other rooms, and mine was out of hot water. The options were either a cold shower or a later hike. - A pet-friendly hotel – great! But why are all the rooms and hallways lined with soft carpets? Building B, a hallway on the fourth floor – there are already some yellow dog urine stains on the floor, which no one cleans up. No one touched them during my entire stay. At this price – absolutely unacceptable. - The room cleaning service, which, according to the reviewer, changes towels and takes out trash daily, never came to me. I asked at the reception desk once, but to no avail. I asked again, and finally someone showed up. Did it get better in the following days? No. - There isn't a single trash can outside the hotel, along the street, or near the outdoor parking lot. The hotel is located off the beaten track, so arriving without a car is pointless. Parking on the hotel grounds, of course, requires an additional fee of 50 PLN per night. Couldn't this be included in the room rate, or at least added during the booking process, like other additional options? Welcoming new guests with an additional fee leaves a bad impression right from the start. The hotel is very modern, with a great view and a very good breakfast. It has the potential to be a very decent place to relax, but unfortunately, so far, many things need improvement, and the price is inadequate for the quality.