Home2 Suites by Hilton Chicago RiverNorthPROVerified business?

I know that some previous reviews have spoken poorly of this Hotel, but my experience couldn’t be more different. The front desk staff is extremely friendly and helpful, and nothing was a problem. And all of the staff - including security, cleaning, and maintenance - were all extremely friendly & helpful too. I will make this my new place to stay every time I come to Chicago! The digital keys offered through Hilton Honors app don’t seem to work well at this location, but that is a minor issue, and the physical room keys work perfectly fine.

I highly recommend Home2Suites Chicago. They were friendly and went above and beyond in customer service. I just want to give a shoutout to Yolanda and Darius who went out of their way at breakfast for us! They got us gluten free items due to an allergy (if you’re celiac I highly recommend this place). And they were always friendly and checking in on us. Seeing these two every morning was a great way to start our day! Thank you Homes2Suites for making our stay amazing. And thanks to Darius and Yolanda for their exceptional service!

The room was great. It was simple, yet clean and one of the first places I've stayed that had a dishwasher in my room. All the staff were extremely friendly both at the front desk and housekeeping. The food was average. Decent choices although I wasn't overly impressed,. However, the location of the hotel more than made up for it, as it is located in the center of more food and shopping options than you can count. I will book here again in the future.