Insulation4lessPROVerified business?

Hey, So story starts like this, ordered my items on the 22nd of april with delivery agreed and confirmed for 5th may, guess what happens next ? 5th comes , order did not , no messages emails , nothing. While the people at the offices where you call for information are nice and trying to help you which is nice to see, the depo manager and people there are absolutely awful. I took a holiday so i can do this project , the depo manager wanted to deliver on the 7th alltough agreed and confirmed for 5th, then after a whole day of phone calls literally up untill 5pm the and no info from the depo, they come back on the 6th saying they can deliver that day untill 4pm ( i did not believe it one bit and nobody should) so i called a man with a van and bought it myself( i shouldve charge them the van man fee). My opinion ? Do not do any business with them as they are not serious and the depo guys in my opinion should be reprimanded for this awful service, but most likely is not gonna happen and more and more people are gonna be in this situation which is bad. All in all , awful experience, not gonna do anymore orders with those guys , prices might be ok but service is disgusting. Should've been compensated for this awful waste of time. Stay away.. Sincerely Alex

Ordering was easy and they deliver to my area in north Scotland (free!) which is the main reason I went with them. I was able to change the delivery date as well which was handy. Delivery was straightforward, Moffat forklift onto the driveway and a friendly driver. Very pleased

Ordered celotex got a cheaper copy pir board 1 of which was damaged. Delivery was meant to be in a small van but was put on a 26 tonne lorry meaning i had to handball the lot 1/4 of a mile down the lane Following on from this an exchange was booked. The driver stated no access but as i was working on the front of the house all day and didnt see him changed his story to phoned the contact number. After explaining he didnt knock a 2nd exchange was booked. I explained i was at work but someone else would be in. Again the driver decided not to knock but called contact number thwn drove off. 3rd exchange was booked with specific instructions for the driver to actually knock..... didnt even get a missed call. At present they are now 'actively investigating with their supplier and internal teams' I've only been sat in 27 hours waiting for this farce to be sorted. Had to re organise various trades as my project has stalled as a direct result of insulation4less or more aptly 'couldnt care less'