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I am an international student from China, and was trying to get my academic report processed. It took forever. Worse than how inefficient they are, they kept giving me wrong information. They have instructions on their website for internationals. I called to confirm the correct process to do so. I was told to have my undergrad college send LSAC my official transcripts in China and English directly. I did. A few weeks later, I received an email that that was not the right way to do so. Instead, I need to have my college in China to send all official documents to two authentication organizations in China, and have those orgs sent the verified docs to LSAC. So I did, even though it wasted me three months already. What happened next? After those orgs sent them docs required, they kept claiming they never received. I kept calling them but each representative has different understanding of my case, informing me different status: one told me they received everything, another told me that processing department could not located those documents, another one said they had no idea if they ever received it, if they did, they would not know where, and another one told me that they were waiting to hear from the processing department. Man, they need adequate trainings to provide quality customer services. They are not equipped to perform their job well enough. LSAC being the only facilitator of a law school admissions and tests would make them lacking of a mindset of providing excellent service in the field, since no competitions, thus no quality provided. Hope they would improve themselves.
