Luna CarCenterPROVerified business?

I am updating my original review to reflect the full experience I had with Luna Car Center. My experience on 6/3/26–6/4/26 initially started very positively. From the first contact, Sam was courteous, friendly, and professional. I came in to test drive two vehicles we had seen online and ultimately decided to purchase one. Because we secured our own financing beforehand, the sales process was efficient and stress-free. Hamza, the Sales & Finance Manager, was also great to work with. During the test drive with Sam, I pointed out several warning notifications that were illuminated, including a tire pressure monitor malfunction, brake fluid warning, engine oil notification, and vehicle service indicators. I specifically asked whether these were simply sensor reset issues or if the vehicle required service, and whether the dealership would address them prior to purchase. I was assured the items would be handled by the service department, and I was later informed before the purchase that everything had been taken care of. Unfortunately, on the drive home, the same warning notifications reappeared. When I reached out to Sam seeking clarification about what work had been performed, communication fell short of my expectations. My concern was never about returning the vehicle or disputing the sale—I simply wanted transparency regarding the condition of the vehicle and any services that had been completed. After my review was posted, Hamza, the Sales & Finance Manager contacted me and asked for an opportunity to address my concerns. Although we had considered having the vehicle serviced elsewhere, we agreed to give Luna Car Center the chance to make things right. Hamza put us in contact with Abdul, the Service Manager, and we coordinated a date to bring the vehicle back in. I am pleased to say that management followed through. They acknowledged the communication issues, took responsibility for addressing my concerns, and worked with us to coordinate a resolution. On 6/19/26, we brought the vehicle in, and the dealership completed the necessary repairs and returned it to us without issue. Abdul the service manager reviewed the completed work with us and showed that the warning notifications had been addressed. Management was responsive and committed to resolving the situation. I believe reviews should reflect the entire customer experience, both positive and negative. While I was initially disappointed by the lack of communication after the sale, I appreciate that Luna Car Center ultimately stood behind its customer service, addressed my concerns, and worked to reach a satisfactory resolution. For that reason, I am updating my review to reflect the final outcome and updating my review from 3 stars to 5 stars. We appreciate Hamza's efforts to resolve the matter and Luna Car Center's commitment to customer satisfaction and following through.

Angel was outstanding from start to finish. He was patient, honest, and genuinely focused on helping me find the right car rather than pushing a sale. He answered every question clearly, walked me through the entire process, and made sure I felt confident about my purchase. If you want a smooth, stress‑free experience with someone who actually listens, ask for Angel. Highly recommended.

I recently visited this dealership to purchase a car for my daughter, and I have to say the experience was excellent. Our salesperson, Emma, was outstanding. She was professional, efficient, and made the entire process smooth and stress-free. Emma worked quickly to help us find the right vehicle and made sure everything came together perfectly. Her customer service was truly top-tier, and she kept the whole experience positive (and even a little fun along the way). If you’re looking for a great car-buying experience, I highly recommend asking for Emma. Give her a try—you’ll thank me later! 💪🏽😄