mesmmorajewelryPROVerified business?

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My custom ruby pave necklace is my absolute favorite piece of jewelry. Arenna is amazing and the communication was great. Already planning my next piece

My fiancé proposed to me with this ring from the Mesmora Jewelry store on Etsy. He proposed on May 20th, and by June 3rd, a stone had already fallen out. No big deal. We contacted the seller, and he refused to replace the ring for us without us paying for a new one in full. Instead, he offered to sell us the missing stones and have a local jewelry store install them for a fee. We obliged and paid $30 for the shipping of the stones. All was well until October 28th, when I realized that three more stones had fallen out. In addition to this, the stone on top was completely bent and slanted. We contacted the shop owner to try to get a full refund, as the ring being completely destroyed in less than half a year is incredibly upsetting. This was supposed to be my forever ring, and it didn't even last a year. We chose the shop because they had great reviews and affordable options, but we did not have the same experience. We tried to leave a review on the Etsy page, but coincidentally, buyers are blocked from making a review past the 100 day mark of owning the product. I wonder why. This is extremely disappointing, and I will never buy from this shop again. I would not trust the sellers, as they were no help and not sympathetic at all. I do not do any hard labor that would cause my ring to fall apart and warp as easily as it did. This is completely ridiculous. I hope nobody ever orders from this shop, as they will be extremely disappointed.