MyAIQAPROVerified business?

★☆☆☆☆ – Extremely Disappointing Experience I applied for a policy loan at an AIA Philippines branch over 2 months ago and was told on the same day it was approved, with funds expected within 3–5 days. What followed has been a frustrating cycle of delays and errors. First, it took nearly 2 weeks to be informed that my account was flagged as "dormant" — which was incorrect. I submitted documents proving the account was active. AIA acknowledged the error and said the transfer would proceed, again within 3–5 days. Another 2 weeks passed, and this time the transfer failed due to an alleged name mismatch — despite the fact that I have previously received dividend payments into the very same account without issue. I then had to provide additional documents, including my birth certificate, marriage certificate, and passport. More than 2 months later, I still have not received the funds. To make matters worse, interest on the loan has already begun accruing — even though the money has never reached me. In many countries, interest only starts once funds are actually disbursed. This practice is completely unfair. Throughout this ordeal, I lost count of how many emails and Facebook chat follow-ups I sent — only to receive the same copy-paste response every time about "fast tracking" my concern. Nothing ever actually moved faster. The process has been inconsistent, poorly handled, and extremely frustrating. I hope AIA Philippines improves their internal coordination and customer service, as this experience has been far from acceptable.

I filed a claim BPI AIA. They were very unprofessional and lack of work ethic. At first, They ask me to update my phone number, so i did with the forms they provided. Then on the next day received an email that the form i filled out was outdated like what the heck the form that they provided was coming from their customer service, now i have to do it again for the 2nd time. And the processing time will be back to O day count because of this issue. I really do not see the difference between a phone number which has +63 in beginning and the one that starts whit 0 because it is the country code, in fact that’s the format on their form so i just followed. Then later on they will say it does not match. This is very frustrating and long time processing period. I requested to expedite the process but they kept saying about the phone number takes time to update. But upon checking on the their portal the my active phone number is already updated.

Very unresponsive and ineffective customer service. Takes weeks to reply to email. Call center is always 'under maintenance' or 'enhancement'. Cannot handle the simplest requests.