NohuholidayPROVerified business?

I was unaware that this company was managing the VRBO that I chose in Italy. Had I researched it further, I would never have booked an apartment managed by Holidu GmbH based on the reviews that have been posted. I had nothing but problems with the apartment, I requested a partial credit. After weeks of submitting complaints and emails, the company offered me a credit of 16% of the actual amount that I paid. Horrible organization and I will learn from this mistake and never rent from them again.

To this day, I have still not received a meaningful response regarding my case. It is completely unacceptable that I have had to wait six days for a simple reply. The way this matter has been handled has been extremely disappointing and falls far below the level of service one would expect from a company like Holidu or Airbnb. Based on my experience, I cannot recommend either Holidu or Airbnb to anyone—not even to my worst enemy.

Avoid this company if customer service matters to you. After reporting several genuine issues during our stay, including an unusable room on arrival, delayed room preparation, maintenance issues, and an unmade bed, our concerns were largely dismissed rather than properly addressed. What was most disappointing was what happened afterwards. After requesting a partial refund, the company submitted a claim for more than £1,000 in alleged damages and cleaning costs. Following Airbnb’s review, the cleaning portion was rejected and the vast majority of the claim was not upheld. Issues can happen with any property. The real test is how a management company responds when things go wrong. Based on my experience, the focus seemed to be on deflecting responsibility rather than resolving legitimate guest concerns fairly and professionally.