Octopus Movers ServicesLLCPROVerified business?

I’ve used this moving company twice, based on a recommendation from my brother, and unfortunately this second experience was disappointing. For context, we moved from a 2-bedroom apartment to another 2-bedroom about 10 minutes away. We had already moved many boxes ourselves, leaving mostly heavier furniture for the movers. While everything was moved safely, the billing and communication were a major issue. I was told over the phone that travel time would be 30 minutes before and 30 minutes after (1 hour total). The move was scheduled for 9am, they arrived around 8:45am, and finished at about 12:15pm. Despite this, I was charged from 8am–1pm. When questioned, I was told the clock started earlier for travel, which was not clearly explained upfront. I also asked if they could dispose of an old couch and was quoted $75, which I agreed to. During final billing, additional travel time charges were added for the dump run, which were never mentioned when I agreed to the price. If extra fees were required, that should have been communicated clearly in advance. There were also parking issues at both locations. Approved parking was available and cleared by the leasing office, but not used initially, resulting in extra time spent re-parking — which again affected the final bill. For comparison, my brother used this same company to move to Edgewood (a much farther distance) and paid about $900. My move was 10 minutes away and I paid $825. I guess referrals only matter if they come from certain people. Overall, they completed the move, but the lack of transparency, inconsistent pricing and treatment of clients overshadowed the experience. I would not use this company again and would caution others to get very clear, written pricing before booking. Side Note: I did reach out to the owner prior to posting this review and all he said was the extra time was for the disposal of the couch and didn’t offer any other resolutions.

Outstanding, professional moving services!!! We were moving about 20 miles away from a 2500 SF home and an off-site storage site, to a 4200 SF home on rather short-notice (2 weeks) and needed a full service local mover. I contacted several companies and Octopus was THE ONLY one who contacted us personally. (Others just emailed their standard hourly rates.) Octopus gave us a good quote and we hired them on the spot. And we're so glad we did!!! They were outstanding in every possible way. They arrived on-time, everyone worked hard and fast, and all of our belongings arrived safely. Alberto and his team are top-notch in every way. We will hire them again, and highly recommend their services to others.

Alberto and his team are top notch movers! He came out to our home to assess the move, met us in person, and was very organized about his plan for our move. These guys were the most efficient of any movers in our experience, very professional, and highly recommended. Worth every penny!