I love Dr, Ibrahim, but the office staff is the reason I give it a 1 star. They don’t answer phones, return phone calls, respond to text messages, or emails. Once the doctor has told us the meds we are switching to, it takes days to get it as the office staff does not work in a time manner to get us the consent form to sign, nor get our signed form back to the doctor in order to get our prescription filled. It’s unacceptable when we depend on these medications. Friday…3 days since appointment and 2 days since consent form was signed, and still no prescription has been called in. Finally reached someone by phone on Thursday, and was assured it would be handled yesterday. It wasn’t! Guess we’ll enter into next week almost one week since the appointment before it’s possibly called in. Absolutely ridiculous! No excuse for this. How hard is it to call in or fax a prescription???
If your child is struggling with emotions, behavior, or school, you don’t have to face it alone. At SunRise Child Psychiatry Clinic, we provide compassionate, evidence-based care that helps children and teens heal, grow, and thrive. Families are never alone—we walk alongside you with personalized treatment and ongoing support to build resilience and brighter futures.
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Dr. Wassef's empathy and dedication to his patients' well-being is truly exceptional. From the moment you a virtual call, you feel a genuine warmth and compassion that instantly puts you at ease. He listens attentively, without judgment, and takes the time to understand your concerns fully. His passion for psychiatry shines through in every interaction, as he goes above and beyond to provide personalized care tailored to your needs. Dr. Wassef's commitment to his patients' mental health is unwavering, making him not just a psychiatrist, but a trusted ally on the journey to wellness. If you're seeking a delightful and compassionate psychiatrist, look no further than Dr. Wassef.
I have been going to Dr. Wassef for about 4 years. He has been wonderful in helping me because he never gave up on me. If this would have been a review of the doctor alone, I would have given him 5 stars. Unfortunately, I have to take into consideration of the office staff for an overall review. Ashley, the office manager, is a poor reflection of this office. I had to deal with her and her behavior was completely appalling. I have never had to deal with anyone as unprofessional as this person in a doctor's office. I refuse to be treated by a physician that has this kind person not only in his office, but as the head of a team. Dr. Wassef will be a great loss to me.
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