Shapla Indian RestaurantInvernessPROVerified business?

Worst and pathetic experience. Yesterday we went there for dinner to celebrate our friend’s birthday. We ordered 2 curries and clearly mentioned to make spicy but we received sweet. We spoke with owner and he answered rudely that we ordered sweet not spicy and offered green chilies, however chilli also given very late. Again we ordered one more curry and rice again mentioned make it spicy. But they added red chilli powder and made it very spicy out of anger. We complained again but they rejected over complain and told us that owner will not listen any thing and he will not be involved. Very pathetic customer service and food was very bad. They even don’t know Indian taste.

My visit was the worst food experience I've had at this restaurant. The biggest issue was that the manager seemed to have no understanding of authentic Indian food or what "spicy" actually means. We specifically ordered spicy dishes, but the chef prepared them sweet instead. When we spoke to the manager, he insisted that the food was spicy and tasted good. It was surprising that he confidently claimed it was spicy without even tasting it himself. We then ordered a biryani and again requested that it be made spicy. Instead of preparing it properly, they served poorly cooked rice with red chilli powder sprinkled directly on top. That is not how spicy biryani is made. It showed a complete lack of understanding of Indian cuisine. The food quality, the way our concerns were handled, and the manager's attitude made the entire experience very disappointing. We expected much better service and professionalism. Unfortunately, this was one of the worst dining experiences we've had, and we would not recommend this restaurant to anyone looking for authentic Indian food. I can’t upload without star or negative star otherwise I give zero star to this restaurant.

Great location. Highly recommended for dinner to see sunset. Foods are high quality and good value. We ordered lamb jelfrezi and the meat was so tender. And not spicy at all. Staff are so accommodating. Why fight for restaurants served fish and chips? Try this place instead.