★
Bad customer service, Bad food
I ordered from Chefonline an Indian meal costing £61:20 to come from the British Raj restaurant in Clacton, and to be delivered. ( Big Mistake ).
The time about 18:21 , with a wait time of approximately 45 minutes.Conformation e mail received, OK all seemed right. At 19:32 i phoned to see where my order was, Its on its way, (I live only 5 minutes away from the restaurant )
i then made more calls at 19:58,20:05 and 2013, to find where my food was. Approximately 20:15 it arrived (great i thought at last). We then sat down to eat, only to find part of my order was missing a Tandoori mixed grill. i phoned again to complain and was told they would phone me back. Did i get the call NO.
What food i did get was the worst Indian that i have ever had, and i do love a curry.The following morning i found an e mail had arrived from Chefonline stating that they would give me a partial refund of £20 issued from them, and that the British Raj would phone me. Nothing at all from the restaurant No apology no mention of the missing food and will never order from here again
Date of experience: 26 July 2025