The GraceHotelPROVerified business?

Location, room size, and Wi-Fi are great—service and hospitality are non-existent. The Good: Location: Absolutely perfect and extremely central. The hotel completely relies on this. Rooms: Very spacious, with solid and reliable Wi-Fi. The Catch: Interior: Dated decor throughout the property. Service: Zero true hospitality. Checking in felt less like a warm welcome and more like a cold transaction—you're immediately bombarded with terms, conditions, deposits, and rules. No staff greeted us when entering, and nobody said goodbye when we left. Bottom Line: If you only care about a central location and space, this works. If you're looking for genuine hospitality or a welcoming experience, look elsewhere.

Attended a course held in one of the conference rooms. The lunch was fantastic and they catered to my allergy. Bathroom was nice, doors a bit heavy. We did have issues with the WiFi but was quickly resolved. Room was freezing but again was sorted out in reasonable time.

We had a wonderful stay at The Grace Hotel Sydney. From the moment we arrived, Theresa and the team made us feel incredibly welcome. Theresa was especially kind and went above and beyond by arranging a room upgrade so we could be closer to our family, which we greatly appreciated. The room was spacious, clean, comfortable, and very well maintained. As a lovely surprise, we were also welcomed with a bottle of bubbly in our room, which made our stay feel extra special. Thank you to Theresa and the entire team for your outstanding hospitality and attention to detail. We would happily stay here again and highly recommend The Grace Hotel to anyone visiting Sydney.