The VacuumStorePROVerified business?

I bought a dust separator to add to my shop vac and could not figure out how to hook it up without air leaks. To me vacuum attachments and hoses are almost as confusing as figuring out proper plumbing attachments and pipes. These guys were curtious and knew what they were talking about. They set me up with the proper hoses and connections. I highly recommend a visit if you want it done right.

In March/13, I purchased a new Cyclovac central Vacuum from this Vacuum Store for $1485.73 (incl. tax & installation). In Dec./16, the hose split. I returned to the store to get a new hose. The owner sold me a new hose for $225.99 (incl. tax). In Feb./25, this replacemen hose also split! I called Cyclovac directly & then emailed them all receipts. They responded by telling me that the original hose should have been replaced for FREE under their 5 year warranty. But because the replacement hose was not a Cyclovac hose, Cyclovac could do nothing for me. I returned to the store Mar.6/25 and explained to the store owner. He was unwilling to refund me the $225.99, nor to replace this hose for free. I said he should have replaced it in 2016 for free, under warranty. He said nothing. He is DISHONNEST and cannot be trusted. I gave him a 1 STAR only because 0 STAR is not an option.Never deal with this store.

Update: The technician is very nice and customer focused but he was only able to repair part of the problem. We are still left with a hose that won't easily come out when we need to use it. They are looking into the issue and will get back to us. I have updated my review from 2 stars to 4 because the technician is still trying to address the issue and worked tirelessly to fix the broken hose that was stuck in our wall. Initial review: Unfortunately we have had several issues with our central vac. We have been trying to get it repaired because it wasn’t installed properly the first time and now it finally broke. No one is returning our calls and we’ve been without a vacuum for 3 weeks+.The hose has always been incredibly difficult to pull out on the main floor but not upstairs for some reason. They couldn’t figure out the issue so we were told there was nothing that could be done about it. A technician came to repair it because the hose finally broke 3 weeks ago. He wasn’t able to pull it out of the wall and said he needed a special tool that was in Kingston. Another service call was scheduled for last Wednesday and then I received a call 30 mins prior to the service call to say that the technicians was injured and could no longer do the service call. We were told someone would come in 2 days but we are still waiting and no one has returned any of our calls.