I had to move out of my apartment and put all my stuff in these storage units. Sadly I am having to take all my stuff to the dump because all my stuff got moldy and rat damage. Pretty sad I am paying $180 a month just for my stuff to get ruined.
Waiting for over an hour now DURING business hours and there is no one arround. Ive wasted time and gas coming here and the gates are locked. The office door sign says they're open, the sign on the wall, next to the door, says office hours are 12-4. The gate has a paper sign on it that says we now need a 4 digit code to get past and to call the office or stop by for the code. By the way, gate access to our units is 8am to 8pm every day, even on holidays, according to the answering machine. Looks like access hours are now 12pm, or whenever, to 4pm, maayybeeee? Unless you know the mysterious lock code... The two people I talked to with customer service dont know anything about a code, but said they would try to get a hold of someone. Amping up security is very good and welcome, but maybe send out a notice to your tenants, as you do every month or like you do when you increase the rent...
Horrible customer service! Planned a whole tow with my camper to the storage facility after countless correspondence with the phone guy. We told him it was time sensitive and were paying for a $180 tow. We signed the lease agreement with them and then we get to the gate and the phone guy decides to just fall off radar! Left us in the burning hot summer sun with our very busy tow guy for an hour plus at their gate with no answer from.them! Uncouth, unprofessional and unethical. We lost $180 on the tow having to go somewhere else. Don't waste your money or time with these clowns! We had to have our camper towed somewhere else because they never answered their phone! They don't value your time!
On the van, cards and invoices. One scan opens everything above.