Excellent customer service! Frazier was so patient and kind and answered all of my questions! He accommodated my out of town status with a temp code so that I could review the unit prior to renting. I highly recommend this business.
I won an auction from storage treasures for the property on Reynolds in Centralia wa. I called a total of 5 times from Oct 3 to Oct 5. We paid for unit and cleaning deposit, $217.55. We wanted to find out if we could use our deposit to rent the unit. I got so much run around, the 👨 has not got back to us to see if we can do that. I see you called we're still waiting to here from our manager if we could use the $150 for renting the unit. We went back and for so we looked at the website they closed on Saturday at 5:30 pm. Since we had no concrete yes, no, screw you, etc. We took the 1.5 hour trip from Beaverton, OR. To find a note, after we were told the person was there until 5:30 pm, that they closed at 4:30 pm. If I hadn't called I could understand the note. But us calling and telling them we would be there by 4:45 pm. And no one said hey, by the way, we're closing at 4:30. That is such horrible customer service. That and being told on the phone once at the property and waiting. We called yet again a bit upset, understandably, to be told magically that we could use our deposit for renting unit. Hell no I'm not renting after all the run around. We demanded our money back, $217.55...hell you can keep the $63 bucks GIVE ME MY CLEANING DEPOSIT $150 BACK. We asked for a refund on Saturday 10/5/24 and the woman on the phone, sounds like a call center, said we would have our refund in 3 to 5 business days. We are on day 5, no refund. Give me my money back. I didn't even get what I paid for. I WILL ALSO SAY WE WERE TOLD A MANAGER WOULD CALL US...NOPE, NOT ONE CALL. WE ARE ENTITLED TO OUR REFUND. WE DID COMMUNICATION FROM OUR END.
We were told to show up to speak with the manager. 2 hours later we are still currently waiting for his lunch break to be over and for him to arrive. No way to run a business. The receptionist on the phone has been extremely polite and helpful. No harshing on this wonderful woman for doing her job so very well.
On the van, cards and invoices. One scan opens everything above.