VseeboxofficialPROVerified business?

I ordered a vSeeBox V6 Plus, but the product did not ship within the promised timeframe. I contacted the seller multiple times requesting tracking information and received no response. I then canceled the order. The seller acknowledged receipt of my cancellation request but shipped the product anyway. I requested a return authorization and did not receive one. I returned the product unopened at my own expense and have UPS proof of delivery showing the seller received the return. The seller acknowledged receipt and stated a refund would be issued, but no refund has been provided. My credit card company attempted to resolve the issue, but the seller has refused to cooperate. As of now, I am out approximately $380. This has been a very disappointing and frustrating experience.

FINAL UPDATE:: After 2 months of more documentation needed, and absolutely no response from seller, my account has been refunded. It’s really too bad that they couldn’t follow through, since they offered incentive, discounts to keep product. It’s really disappointing that their primary concern with customer support/service is to try to make you keep the product, and not cancel your order. If I could give ZERO stars, I would. UPDATE——it has been over 1 month since my last contact with Derek at this company. I received a text stating refund has been processed, but no credit issued, cannot get any written or verbal response. Had to call bank and report fraud. Next step is BBB. I guess getting your product returned means you keep the money. PLEASE NOTE THAT IF YOU CHANGE YOUR MIND, EMAILS ARE NOT ANSWERED, SHIPPING STATES UPS—MAY COME BY USPS. Placed an order for two boxes. Canceled same order 24 hours later. Emails were ignored for three days. Received an email saying product shipped. After I canceled it. Took two phone calls and numerous texts to get order canceled, with the understanding that box would be returned to company, receive confirmation that product was returned in good condition. Refund would be issued. No refund issued. But very unhappy with company, customer service, and support. Especially since I have received text saying that the product was received, and refund has been issued, big thumbs up. No, big thumbs down. I guess I will update when I hear back if my refund has been processed.

Could not get device to work, all apps had the same Time Calibration message and support did not respond to Whatsapp or email. Requested refund and return instructions and they never responded. Strongly discourage anyone considering this purchase