Escondido Family Dental Care & SpecialtyCenterPROVerified business?

This is the worst dental office I have ever been to. My family and I were overcharged for dental work, and the experience only got worse from there. My mom’s crowns broke not long after they were placed, which was extremely disappointing. We also felt pressured into agreeing to treatments that other dentists later told us were unnecessary. Another concern is that the office encourages patients to leave positive reviews by offering prize raffles. While there’s nothing inherently wrong with rewarding reviews, it’s worth keeping in mind when reading their ratings. Customer service was also poor. The woman at the front desk was consistently rude, impatient, and spoke to us as if we were just transactions rather than people. I understand that a dental office is a business, but kindness, empathy, and professionalism still matter. Based on my family’s experience, I would not recommend this office. There are many dentists who provide excellent care while also treating their patients with respect. I would encourage others to spend their money elsewhere.

I highly recommend this place! After not going to the dentist for many years I was terrified about making an appointment but they are friendly and helpful. Dr. Maitham is AMAZING! He is very gentle and makes sure you are 100% satisfied with your results. Additional staff who are very good are Elizabeth and Zandra. I am very happy with all my dental care here. 👍

TLDR: They will do more work than necessary and charge you/insurance for procedures you don't need. 5 star ratings are from in office raffle system. Got told my insurance wouldn't cover anything, was given the "cash price" for the "multiple cavities" I had. As well as that my crown was in needing of being replaced. Decided to go to a different dentist with same insurance got told no cavities and crown was good still, as well as insurance would cover the appointment/xrays/etc. Been back to the dentist multiple times since no issues still. On top of that got a bill in the mail over a year later for the exam. Called the office multiple times every time I got told my name was taken down and I would receive a call. Never happened took me 7+ calls and over 3 months of call and wait to hear back to finally get in touch with the manager, not because I was called but because I started voicing frustration to the front desk people. Manager was rude and when the issues I had were brought up, she just kept saying "ok we are on the phone now so how would you like to handle this." Just a terrible experience. Reduced the BS charges just to get me to pay it. Decided to be done and pay them the reduced amount. Will never go back or recommend.